There are hundreds of IT companies out there, so how do you choose an IT company that's right for you and your family? Below are the 10 reasons that make us stand out from the crowd...
1. Established
We have over 13 years in the IT industry. We have amassed a huge amount of experience and knowledge of the Home Computer User sector over this period and have a number of clients who have been with us since our inception in 1997 (read some genuine testimonials here)
2. Qualified, permanent engineers
All of our technical staff hold relevant industry qualifications, and are either A+, N+, MCP, MCSA or MCSE qualified. Our technical team are also full-time permanent employees of Backup!; unlike most IT companies, we don't use 3rd party workers or staff on temporary contracts.
3. No call-out charges
We have recently simplified our charging structure - now we don't charge a call-out charge, no matter where you live in London.
4. Responsive
We all know how reliant you are on technology these days: many of our clients run businesses from home, and children need computers for homework (as well as other things!) Computers that are not working can cause frustration and annoyance; our customers know that on the rare occasions things go wrong they can rely on us to be there - fast.
5. Friendly, assigned engineers
If you need to use our services on a regular basis, we will try to assign the same engineer. This continuity allows us to develop excellent working relationships with our clients, and our engineers to develop a deeper understanding of your systems.
6. Microsoft partners
Backup! is a Microsoft Certified Partner. This means we have proved our knowledge and expertise to Microsoft through qualifications, exams, customer testimonials and case studies.
7. Microsoft Small Business Specialists
As well as being Microsoft Partners, we have also been recognised by Microsoft for our expertise in Microsoft technology designed for Small Businesses (which also encompasses home users). Many IT companies are only interested in large, corporate clients. We are experts in helping smaller clients, and understand their needs.
8. The whole team under one roof, AND a fully equipped workshop
We employ both in-house technicians and on-site engineers; so if for any reason your hardware needs to be taken back to our workshop for repair, we have a team of dedicated technicians standing by. AND we have a fully equipped PC and Laptop repair facility on our premises; this means we don't have to send any equipment to third parties for repair, so we are able to offer you the full IT support service in-house.
9. Customer-service focussed company
Whilst we embrace the benefits that new technology can bring we also recognise the benefits of good old-fashioned customer service.
10. Honest and trusted
We will only recommend services and products you actually need. And we won't recommend a support agreement unless you need it. We also have an excellent reputation amongst our clients. Click here to read some of their testimonials.
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